Please visit www.StateFoodSafety.com/support for all technical difficulties. You have the option to email questions to support@statefoodsafety.com or complete an online form. These options are available to the public from 6 AM – 6 PM Pacific Standard Time. You may also call the toll free customer support-line that is available 24 hours a day/7 days a week at 1-801-494-1416.